RETURN & REFUND POLICY

Last Updated: 1/8/2026

At PrimNest, customer satisfaction is important to us.

Return Eligibility

Returns are accepted only if:

• The product is damaged upon delivery.
• The wrong product was received.
• The product has a manufacturing defect.

Returns will not be accepted for:

• Change of mind.
• Personal preferences.
• Incorrect orders placed by the customer.
• Minor variations in color, size, or packaging.
• Normal wear and tear.

Reporting an Issue

Customers must notify us within 48 hours of delivery by emailing:

Email: contactprimnest@gmail.com

Your request must include:

• Order Number
• Photos of the product
• Photos of the packaging
• An unboxing video (recommended for faster claim verification)

Failure to provide sufficient evidence may result in rejection of the claim.

Refund Process

After the returned item has been inspected and approved:

• Refunds for prepaid orders will be processed within 5–10 business days to the original payment method.
• COD refunds will be issued via bank transfer or another mutually agreed method.

Refund processing times may vary depending on your payment provider.

Replacement

Where possible, a replacement product may be shipped instead of issuing a refund.

Cancellation

Orders can only be cancelled before they are dispatched.

Once shipped, cancellation requests cannot be accepted.