Refund policy
At PureSwipe, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.
1. Return Eligibility
You may request a return if your item meets the following conditions:
- The return request is made within 48 hours of receiving your order.
- The item is unused, unwashed, and in its original condition.
- The product is returned with its original packaging, accessories, manuals, and tags (if applicable).
- You provide proof of purchase, such as your order confirmation or invoice.
We reserve the right to decline returns that do not meet these eligibility requirements.
2. How to Request a Return
To initiate a return:
- Email us at pureswipe.online@gmail.com with your order number and reason for the return.
- If applicable, attach clear photos of the product.
- Our support team will review your request and provide return instructions.
- Once approved, ship the product to the return address provided by our team.
Please do not return products without receiving return authorization.
3. Return Timeframe
Return requests must be submitted within 2 DAYS from the date your order is marked as delivered.
Requests submitted after this period may not be eligible for return or refund.
4. Refund Process
Once we receive your returned item:
- We will inspect the product to verify its condition.
- You will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method.
Refunds are generally completed within 2 - 3 Days after the returned product passes inspection. Please note that your bank or payment provider may require additional time to reflect the refund in your account.
5. Exchanges
If you receive a defective, damaged, or incorrect product, we will gladly offer:
- A replacement (subject to stock availability), or
- An exchange for the same product or another eligible item, where applicable.
To request an exchange, please contact us within 2 DAYS of receiving your order.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
- Contact us within 2 DAYS of delivery.
- Include your order number.
- Provide clear photographs or videos showing the issue.
After verification, we will arrange a replacement, exchange, or refund, depending on the situation.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged or defective:
- Products that have been used or damaged after delivery.
- Items without original packaging or accessories.
- Products marked as Final Sale or Non-Returnable.
- Gift cards or digital products (if applicable).
- Customized or personalized items.
- Products damaged due to misuse, improper handling, or unauthorized modifications.
8. Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect product, PureSwipe will bear the return shipping cost.
- If the return is due to a change of mind or any reason other than our error, the customer may be responsible for the return shipping charges.
We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.
9. Order Cancellations
Orders may be cancelled before they are shipped.
If your order has already been dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.
10. Refund Exceptions
Refunds may not be issued in the following cases:
- Return requests made after the eligible return period.
- Products that do not meet the return eligibility criteria.
- Items returned in a used, damaged, or incomplete condition.
- Products returned without prior approval (where applicable).
11. Contact Us
If you have any questions regarding returns, refunds, or exchanges, we're happy to help.
Store Name: PureSwipe
Email: pureswipe.online@gmail.com