Shipping policy

Thank you for shopping with PureSwipe. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within a day after your order has been confirmed and payment has been successfully received.

  • Orders are processed on business days only (Monday–Friday, excluding public holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, holidays, or peak shopping periods, processing times may be slightly longer.

2. Shipping Methods

We work with trusted courier partners to ensure your order reaches you safely.

Available shipping methods may include:

  • Standard Shipping
  • Cash on Delivery 

The shipping options available for your location will be displayed during checkout.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

  • Standard Shipping: 0 Rs
  • Free Shipping: Available on orders above 499 Rs 

All applicable shipping charges will be shown before you complete your purchase.

4. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are:

  • Metro Cities: 5 - 6 days
  • Other Cities & Towns: 5 - 6 days
  • Remote or Rural Areas: 5 - 6 days

Please note that these are estimated delivery times and are not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS
  • A tracking number
  • A tracking link to monitor your shipment

Tracking information may take up to 24–48 hours to become active after dispatch.

6. Delivery Issues & Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • Incorrect or incomplete shipping addresses
  • Unsuccessful delivery attempts

If your package is significantly delayed or you experience any delivery issues, please contact our customer support team, and we will be happy to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for orders delivered to incorrectly provided addresses.

Please contact us as soon as possible if you need to update your shipping information after placing an order.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Customer unavailable
  • Incorrect address
  • Refusal to accept delivery

the package may be returned to us. In such cases, additional shipping charges may apply to resend the order.

9. Damaged or Missing Packages

If your order arrives damaged or if any items are missing:

  • Contact us within 24 hours of receiving your order.
  • Include your order number and clear photographs of the package and product.

We will review the issue and work toward a suitable resolution as quickly as possible.

10. International Shipping

PureSwipe

 Currently ships only within India

11. Shipping Restrictions

Certain products may not be available for delivery to all locations due to logistical or regulatory restrictions.

If we are unable to deliver to your address, we will notify you promptly and, if applicable, issue a refund.

12. Contact Us

If you have any questions regarding shipping, your order status, or delivery, please contact us:

Store Name: PureSwipe
Email: pureswipe.online@gmail.com